Grievance Redressal Policy

At ARP INDIA SALES, customer satisfaction is our highest priority. We are committed to delivering a smooth and reliable shopping experience. However, if you are not satisfied with our products, services, or payment process, we are here to help resolve your concerns promptly.

How to Raise a Grievance?

If you face any issues or have any concerns, please follow the steps below to raise your grievance effectively:

Customer Support

You can contact our customer support team through the following channels:

Email: info@arpindiasales.com
Phone: +91-8106521403
Live Chat: Available on our website during working hours

Please Provide the Following Details:

Your full name and contact information (email, phone number)
Order number or transaction ID (if applicable)
A brief description of your grievance or issue
Any relevant screenshots or supporting documents (if applicable)

Acknowledgement

We will acknowledge your grievance within 48 hours of receipt.

Resolution Timeline

Our team aims to resolve all grievances within 7 working days. If more time is needed, we will keep you informed about the expected resolution timeline.

Grievance Officer Contact

If your issue is not resolved satisfactorily through our customer support channels, you may escalate the matter to our Grievance Officer. The Grievance Officer is dedicated to addressing and resolving all customer concerns efficiently.

Grievance Officer Contact Details: