FAQs

To begin ordering, you may visit the ARP INDIA SALES website using your desktop or mobile browser. If you're using an Android phone, you can download and install the ARP INDIA SALES Shopping app (if available) to place your order conveniently. If you're using an iPhone, you may access the ARP INDIA SALES website through your Safari browser or our upcoming iOS app (if available) for easy shopping. Steps to Place an Order: Select the items you want to purchase. Add the items to your Shopping Cart. After reviewing your cart, click on “Proceed to Checkout”. You'll be asked to sign in to your ARP INDIA SALES account. You can log in using your mobile number or email address if you already have an account. If you're a new customer, you can easily create a new account using your phone number or email. Enter your shipping address, or choose a pickup location (if available) by searching the available options. Choose your preferred payment method, fill in the required details, and click on “Continue”. Finally, review your order and click on the “Place Your Order” button. Proceed to make the payment and complete your purchase.

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (The file is in zip format)

2/ Extract the file you've just downloaded (Don't forget this step).

3/ Find this file: ella-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload ella-x.x.x-sections-ready.zip file to your Shopify store.

- If you would like to use Ella RTL version. Please find this file: ella-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload ella-x.x.x-sections-ready-rtl.zip file to your Shopify store

- If you want to install child theme, please go to the corresponding theme folder

To save your time and reach our support quickly, please follow below steps:

• Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
• Capture screenshot or video for the issue you get.
• Specify which template and version you are using.
• Describe clearly how to reproduce the issue.
• Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

Yes, we will assist you to install the template if needed

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.